Octapharma Plasma - branch in Waco, 5301 Bosque Blvd Ste 320
What services can you find at Octapharma Plasma - branch in Waco, 5301 Bosque Blvd Ste 320?
- Plasma Donation
- New Donor Appointments
- Express Pass System
- Health Screenings
- Referral Program
- Educational Resources on Plasma Donation
📍 Where can you find Octapharma Plasma - branch in Waco, 5301 Bosque Blvd Ste 320?
Octapharma Plasma, located at 5301 Bosque Blvd Ste 320, Waco, TX, is a plasma donation center known for its clean facility and friendly staff. Open seven days a week, it offers flexible hours to accommodate donors. While many visitors appreciate the helpfulness of employees like Chloe and Katrina, some express concerns about extended wait times and staffing levels. This can lead to frustration, especially for those with tight schedules.
Recent feedback highlights a mix of experiences; while some donors report efficient service and positive interactions, others mention delays that can last over two hours. The team appears to be overworked at times, impacting the overall efficiency of the donation process. Despite these challenges, several patrons recognize the dedication of staff members who strive to maintain a welcoming atmosphere.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 8 AM–6 PM | 8 AM–6 PM | 8 AM–6 PM | 8 AM–6 PM | 8 AM–6 PM | 9 AM–5 PM | 9 AM–5 PM |
📢 What do customers say about Octapharma Plasma - branch in Waco, 5301 Bosque Blvd Ste 320?
 Good Points |  Complaints |
|---|---|
| Friendly and helpful staff, with specific mentions of employees like Katrina and Debbie for their professionalism and kindness. | Long wait times reported, with some donors waiting over 2 hours to start the donation process. |
| Clean facility that is easy to navigate for new donors. | Inconsistent staffing levels leading to delays, with complaints about insufficient personnel during busy times. |
| Good customer service experience for some, with staff providing helpful information about processes and shortages. | Unprofessional behavior from some staff members, including foul language and complaints about workload. |
| Overall positive experiences reported by first-time donors, indicating potential for improvement in service. | Issues with communication regarding referral programs, leading to missed opportunities for donors. |
| Some staff members are noted to be hardworking and dedicated despite challenges. | Negative changes in service quality compared to previous experiences, with many expressing disappointment in the current state of the center. |