BioLife Plasma Services - branch in Tyler, 332 W Heritage Dr
What services can you find at BioLife Plasma Services - branch in Tyler, 332 W Heritage Dr?
- Plasma Donation Services
- Physical Examinations for Donors
- Compensation for Plasma Donations
- E-Learning Modules for Donors
- Health Screenings and Assessments
- Referral Programs for New Donors
📍 Where can you find BioLife Plasma Services - branch in Tyler, 332 W Heritage Dr?
BioLife Plasma Services, located at 332 W Heritage Dr, Tyler, TX, provides a welcoming environment for those looking to donate plasma. The center operates on varied hours throughout the week, catering to donors on times such as Friday from 6 AM to 7 PM and Sunday from 7 AM to 3 PM. While some donors appreciate the friendly and supportive staff, noting their compassion and professionalism, experiences can vary considerably.
However, several visitors have reported longer wait times during their visits, citing delays in the donation process and concerns about staff efficiency. Feedback highlights a mix of positive interactions—as with some nurses—contrasted with negative experiences involving communication and service speed, indicating a need for improved training and operational efficiency.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 11 AM–7:30 PM | 6 AM–7:30 PM | 6 AM–7:30 PM | 6 AM–7:30 PM | 6 AM–7 PM | 8 AM–5 PM | 7 AM–3 PM |
📢 What do customers say about BioLife Plasma Services - branch in Tyler, 332 W Heritage Dr?
 Good Points |  Complaints |
|---|---|
| Knowledgeable and compassionate staff who genuinely care about donors | Long wait times for appointments and donations, often exceeding 2-3 hours |
| Friendly and supportive environment that eases nerves during the donation process | Inconsistent staff performance, with some employees displaying poor customer service |
| Some employees, like Nurse Jennifer, provide exceptional service and have great personalities | Issues with equipment and procedures leading to painful experiences for donors |
| Quick and efficient service from certain staff members, even during busy times | Lack of communication and empathy from certain staff members, particularly during stressful situations |
| Overall positive experiences reported by some donors despite issues with specific employees | Management's response to complaints can be unprofessional and dismissive |