Octapharma Plasma - branch in St. Louis, 3861 Gravois Ave
What services can you find at Octapharma Plasma - branch in St. Louis, 3861 Gravois Ave?
- Plasma Donation Services
- Health Screenings (Temperature, Iron, Blood Pressure)
- Personalized Donor Assistance
- Comfortable Donation Environment
- Efficient Cannulation Services
- Uplifting Atmosphere
📍 Where can you find Octapharma Plasma - branch in St. Louis, 3861 Gravois Ave?
Octapharma Plasma, located at 3861 Gravois Ave, St. Louis, MO 63116, offers a welcoming environment for plasma donation in the Tower Grove South neighborhood. The staff is often praised for their friendly demeanor, with individuals like Shenika and Tianna standing out for their professionalism and kindness. Many donors appreciate the clean facilities and the efficient service, making their donation experience enjoyable.
However, some recent feedback indicates room for improvement regarding consistency in service. A few donors have expressed concerns about staffing practices, particularly during later hours. Despite this, Octapharma Plasma continues to serve its community, with many loyal donors returning for the positive atmosphere and the support provided by dedicated team members.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM |
📢 What do customers say about Octapharma Plasma - branch in St. Louis, 3861 Gravois Ave?
 Good Points |  Complaints |
|---|---|
| Friendly and professional staff, particularly Shenika and Tianna, who provide excellent service and make donors feel comfortable. | Inconsistent service from newer staff, leading to confusion and frustration among donors. |
| Clean and well-maintained facility, contributing to a positive donation experience. | Some staff members have been reported to be unprofessional, engaging in conversations and using phones during screenings. |
| Staff members are familiar with regular donors, creating a welcoming atmosphere. | Issues with denial of donations close to closing time, causing inconvenience for donors. |
| Efficient and quick donation process, especially noted with Tianna's assistance. | Repeated errors in temperature, iron, or blood pressure readings, particularly when arriving late in the day. |
| Positive energy in the building, making the donation experience uplifting. | Perception that the quality of service has declined over time compared to previous experiences. |