CSL Plasma - branch in St. Louis, 165 Concord Plaza Shopping Center
What services can you find at CSL Plasma - branch in St. Louis, 165 Concord Plaza Shopping Center?
- Plasma Donation Services
- New Plasma Donation Machines
- Screening and Health Assessments
- Compensation for Donors
- Referral Programs for New Donors
- Specialized Phlebotomy Services
📍 Where can you find CSL Plasma - branch in St. Louis, 165 Concord Plaza Shopping Center?
CSL Plasma, located at 165 Concord Plaza Shopping Center, St. Louis, MO 63128, provides an opportunity for individuals to donate plasma in a friendly environment. The staff is often noted for being warm and welcoming, making the donation experience as comfortable as possible. Recent improvements with new machines have aimed to increase efficiency, although some patrons have expressed concerns about extended wait times, particularly during busy hours.
The center is open Monday through Friday from 7 AM to 6:30 PM, and on weekends from 7 AM to 2 PM. While the majority of visitors appreciate the dedication of the staff, there are calls for increased staffing levels to better manage donor flow and reduce wait times. CSL Plasma strives to maintain a supportive atmosphere, making it a popular choice for those looking to contribute to their community through plasma donation.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 7 AM–6:30 PM | 7 AM–6:30 PM | 7 AM–6:30 PM | 7 AM–6:30 PM | 7 AM–6:30 PM | 7 AM–2 PM | 7 AM–2 PM |
📢 What do customers say about CSL Plasma - branch in St. Louis, 165 Concord Plaza Shopping Center?
 Good Points |  Complaints |
|---|---|
| Staff is friendly and awesome, providing great customer service. | Long wait times, especially since the introduction of new machines. |
| New machines have improved donation speed for some donors. | Inconsistent staffing levels leading to underutilization of available resources. |
| Many donors appreciate the communication and support from staff during the donation process. | Management appears to be unresponsive to the issues raised by donors regarding wait times and staffing. |
| Location has a loyal donor base, with some donors returning for nearly a decade. | Some staff members have been reported as rude or dismissive, particularly during the screening process. |
| Some donors report positive experiences with specific staff members, highlighting their skills and gentleness. | Frequent technical issues with new machines causing delays and frustration for donors. |