Octapharma Plasma - branch in Southfield, 19813 W 12 Mile Rd
What services can you find at Octapharma Plasma - branch in Southfield, 19813 W 12 Mile Rd?
- Plasma Donation
- Express Pass Program
- Iron Level Screening
- Phlebotomy Services
- Health Assessments
- Referral Rewards Program
📍 Where can you find Octapharma Plasma - branch in Southfield, 19813 W 12 Mile Rd?
Octapharma Plasma, located at 19813 W 12 Mile Rd, Southfield, MI 48076, is dedicated to providing a clean and friendly environment for plasma donations. Many visitors have highlighted the competence and warmth of the staff, with particular praise for employees like Anthony and Kim, who go the extra mile to assist donors. The facility's hours are convenient, operating Monday to Saturday from 7 AM to 7 PM, and Sunday from 10 AM to 4 PM.
However, some patrons have expressed concerns about wait times and staffing levels, noting instances of delayed service. Despite mixed reviews regarding the efficiency and training of the staff, the friendly demeanor of individuals like Patrick, Brian, and Jared often helps create a more pleasant experience. Overall, Octapharma Plasma aims to balance quality service with the needs of its community.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 10 AM–4 PM |
📢 What do customers say about Octapharma Plasma - branch in Southfield, 19813 W 12 Mile Rd?
 Good Points |  Complaints |
|---|---|
| Clean facility with friendly and competent staff | Long wait times due to insufficient staffing, with reports of only one person screening and one person sticking |
| Quick and efficient service, with some customers reporting being in and out within an hour | Concerns about the training and competency of phlebotomists, leading to alarming experiences for some donors |
| Positive experiences highlighted by multiple customers, especially praising staff members like Anthony, Kim, Patrick, and Brian | Issues with honoring express passes, causing disappointment among loyal donors |
| Great sense of humor and welcoming demeanor from staff, making the donation experience enjoyable | Inconsistent customer service experiences, with some feeling undervalued despite their loyalty and efforts to donate |
| Overall good experiences reported by first-time donors and regulars alike | Some customers highly recommend avoiding this location due to slow service, even when not busy |