Biomat USA - branch in South Bend, 1901 Western Ave
What services can you find at Biomat USA - branch in South Bend, 1901 Western Ave?
- Plasma Donation Services
- Referral Program for New Donors
- Incentive Programs for Regular Donors
- Health Screening and Assessment
- Compensation for Donations
- Training and Education for Staff
📍 Where can you find Biomat USA - branch in South Bend, 1901 Western Ave?
Biomat USA, located at 1901 Western Ave, South Bend, IN, is a plasma donation center that offers a welcoming environment for donors. Visitors often note the friendly demeanor of the staff and the cleanliness of the facility. Although many appreciate the effort to make the donation process comfortable, some donors have expressed concerns about the speed of service and the efficiency of certain procedures, particularly regarding the wrapping and unhooking process.
Operating hours are designed to accommodate various schedules, with open times on Fridays and Tuesdays from 6:30 AM to 6:30 PM, and shorter hours on Saturdays and Sundays from 7 AM to 3 PM. While some patrons have had positive interactions and smooth experiences, others believe that improvements are necessary to enhance the overall donor experience. As a result, Biomat USA continues to work towards balancing donor satisfaction with operational efficiency.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| Closed | 6:30 AM–6:30 PM | 6:30 AM–6:30 PM | 6:30 AM–6:30 PM | 6:30 AM–6:30 PM | 7 AM–3 PM | 7 AM–3 PM |
📢 What do customers say about Biomat USA - branch in South Bend, 1901 Western Ave?
 Good Points |  Complaints |
|---|---|
| Friendly staff who strive to make donors comfortable | Long wait times for donations and processing |
| Clean and well-maintained facility | Inconsistent staff training leading to poor handling of procedures |
| Management is responsive and seeks to improve donor experience | Issues with referral fees and bonus payments |
| Efforts to get donors in and out efficiently | Recent policy changes perceived as greedy by donors |
| Some donors have had positive experiences and plan to return | Delayed payment on donor cards causing inconvenience |
| Some staff members are perceived as unprofessional and inattentive |