Grifols Biomat USA - Plasma Donation Center - branch in San Antonio, 618 Northwest Loop 410
What services can you find at Grifols Biomat USA - Plasma Donation Center - branch in San Antonio, 618 Northwest Loop 410?
- Plasma Donation Services
- Protein Level Testing
- Appointment Scheduling for Donations
- Health Screenings
- Compensation for Donations
- Customer Support for Donors
📍 Where can you find Grifols Biomat USA - Plasma Donation Center - branch in San Antonio, 618 Northwest Loop 410?
Grifols Biomat USA - Plasma Donation Center, located at 618 Northwest Loop 410 in San Antonio, TX, offers a welcoming spot for individuals interested in plasma donation. Open daily with varying hours, this center provides a range of services aimed at both first-time and returning donors. Visitors have noted a mix of experiences, from friendly interactions with staff like Paula to concerns about organizational efficiency and recently implemented appointment-only policies.
While many appreciate the personable staff and the facility's commitment to donor comfort, there are reports of inconsistent wait times and understaffing during peak hours. Some patrons have expressed frustrations regarding communication and the need for improved training among technicians to enhance donor experiences. Overall, Grifols Biomat USA aims to foster a supportive environment for plasma donation while addressing ongoing feedback from its community.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 8 AM–6 PM | 8 AM–6 PM | 8 AM–7 PM | 8 AM–6 PM | 8 AM–7 PM | 7 AM–3 PM | 7 AM–3 PM |
📢 What do customers say about Grifols Biomat USA - Plasma Donation Center - branch in San Antonio, 618 Northwest Loop 410?
 Good Points |  Complaints |
|---|---|
| Friendly and calming staff, especially Paula who brightens up donors' days. | Recent switch to appointment-only system has caused longer wait times and confusion among donors. |
| Quick and efficient service from some technicians, like Deyayuna, who disconnects donors promptly after donation. | Inconsistent customer service, with some staff being unhelpful or dismissive, leading to frustration. |
| Generally a clean and organized facility with a good atmosphere for donations. | Understaffed at times, resulting in longer waits for screenings and donations. |
| Issues with staff experience, leading to inconsistent donation experiences, especially for those with smaller veins. | |
| Problems with protein sample results, causing delays in donation eligibility and frustration for repeat donors. |