Octapharma Plasma - branch in Rochester, 689 East Ridge Road
What services can you find at Octapharma Plasma - branch in Rochester, 689 East Ridge Road?
- Plasma Donation
- Referral Bonuses
- Point System for Donors
- Compensation for Donation
- Health Screenings
- Phlebotomy Services
📍 Where can you find Octapharma Plasma - branch in Rochester, 689 East Ridge Road?
Octapharma Plasma is a plasma donation center located at 689 East Ridge Road, Rochester, NY 14621. The facility is open from 8 AM to 5 PM on weekdays and Saturdays, with Sundays being closed. While some donors have noted long wait times, especially on busy days like Wednesdays, many have praised the friendly and professional staff. The team, including standout employees such as a kind manager in red glasses, has received compliments for their attentive service and commitment to donor care.
Despite challenges with staffing levels, Octapharma Plasma strives to create a welcoming environment for both new and returning donors. Feedback highlights instances of dedicated staff stepping in to address concerns and provide clarity about donation policies. Visitors appreciate the camaraderie among donors and staff alike, fostering a supportive community atmosphere that encourages plasma donation.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 8 AM–5 PM | 8 AM–5 PM | 8 AM–5 PM | 8 AM–5 PM | 8 AM–5 PM | 8 AM–5 PM | Closed |
📢 What do customers say about Octapharma Plasma - branch in Rochester, 689 East Ridge Road?
 Good Points |  Complaints |
|---|---|
| Friendly and professional staff | Severe understaffing leading to long wait times |
| Particularly commendable employee with red glasses praised for her kindness and helpfulness | Inconsistent communication about policies and procedures |
| Efficient phlebotomists like Anthony noted for their skill and friendliness | Reports of aggressive and unprofessional behavior from some staff members |
| Overall positive experiences reported by multiple donors | Referral bonuses delayed for some donors |
| Quick service on Fridays compared to other days | Negative experiences reported by first-time donors |
| Management responsive to donor concerns | Busy days, especially Wednesdays, causing frustration among donors |