CSL Plasma - branch in Rochester, 275 Westfall Rd

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What services can you find at CSL Plasma - branch in Rochester, 275 Westfall Rd?

  • Plasma Donation Services
  • Health Screening and Vital Checks
  • Compensation for Donors
  • Emergency Medical Assistance
  • Phlebotomy Services
  • Donor Education and Support

📍 Where can you find CSL Plasma - branch in Rochester, 275 Westfall Rd?

CSL Plasma, located at 275 Westfall Rd, Rochester, NY, offers individuals the chance to contribute to healthcare by donating plasma. The center is open Monday through Friday from 7 AM to 7 PM, and Saturday from 7 AM to 3 PM, providing a welcoming atmosphere for donors. Many visitors commend the professional and friendly staff, with highlights on their attentiveness and ability to ensure successful donations, even under challenging circumstances.

While some patrons have experienced longer wait times, many appreciate the friendly interaction and efficient processing once they are called. The team at CSL Plasma is recognized for being supportive and kind, helping to make donations a more pleasant experience. However, it’s worth noting that specific eligibility criteria exist, such as guidelines regarding tattoos. Overall, CSL Plasma strives to facilitate a rewarding donation experience for the community.

Schedules:
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
7 AM–7 PM 7 AM–7 PM 7 AM–7 PM 7 AM–7 PM 7 AM–7 PM 7 AM–3 PM Closed

📢 What do customers say about CSL Plasma - branch in Rochester, 275 Westfall Rd?

Positive reviews icon Good Points Negative reviews icon Complaints
Friendly and professional staff, including Bryan, Megan, and Shantea, who provide excellent care and support during the donation process. Long wait times, especially during busy hours, leading to frustration among donors.
Quick and efficient service, with many donors reporting a smooth experience overall. Inconsistent communication regarding wait times and procedures, causing confusion and dissatisfaction.
The center is well-prepared for emergencies, as demonstrated by their prompt response to an adverse reaction during a donation. Some donors have reported negative experiences with specific staff members, including unprofessional behavior and discomfort during the donation process.
Donors feel welcomed and appreciated, creating a positive atmosphere for giving blood. Lack of clear information about tattoo policies, resulting in donors being turned away unexpectedly after long waits.
The facility offers instant payment for donations, making it a convenient option for many. Occasional issues with staff responsiveness, leading to feelings of neglect or being overlooked during the donation process.
Staff members are often described as personable and kind, contributing to a pleasant donation experience.