CSL Plasma - branch in Rapid City, 1555 Haines Ave

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What services can you find at CSL Plasma - branch in Rapid City, 1555 Haines Ave?

  • Plasma Donation
  • Compensation for Plasma Donation
  • Health Screenings
  • Blood Draw Services
  • Referral Programs
  • Community Support Initiatives

📍 Where can you find CSL Plasma - branch in Rapid City, 1555 Haines Ave?

CSL Plasma, located at 1555 Haines Ave, Rapid City, SD 57701, is a dedicated facility for plasma donation. Open Monday to Friday from 7 AM to 7 PM and Saturdays from 7 AM to 3 PM, this center welcomes new and returning donors. While many staff members, such as Kassidy, Brooke, and Kari, are noted for their friendly and attentive care, experiences can vary.

Visitors have reported challenges with wait times, inconsistent communication regarding donor eligibility, and staffing issues that may lead to frustration. Despite these concerns, the center aims to ensure a comfortable and safe environment for donors when processes align.

Schedules:
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
7 AM–7 PM 7 AM–7 PM 7 AM–7 PM 7 AM–7 PM 7 AM–7 PM 7 AM–3 PM Closed

📢 What do customers say about CSL Plasma - branch in Rapid City, 1555 Haines Ave?

Positive reviews icon Good Points Negative reviews icon Complaints
Friendly and accommodating staff members like Kassidy, Brooke, Kari, April, and Angie who ensure donor comfort during the process. Inconsistent operation hours and staffing issues leading to frequent closures or inability to accept new donors.
Efforts to process donors quickly, making the experience efficient when the facility is functioning properly. Long wait times, sometimes exceeding two hours, due to insufficient staff for pre-checks and draws.
Positive interactions with most staff, creating a welcoming atmosphere for regular donors. Frustration over unclear communication regarding required documents for donation, leading to wasted trips.
A commitment to safety and cleanliness, as noted by some donors. Perceived discrimination or disrespect towards certain individuals in line, raising concerns about fairness in treatment.
Long-term donors appreciate the familiarity and rapport built with the staff over time. Management issues noted, with calls for improvement in operational efficiency and donor management.