BioLife Plasma Services - branch in Orlando, 8421 S John Young Pkwy #100
What services can you find at BioLife Plasma Services - branch in Orlando, 8421 S John Young Pkwy #100?
- Plasma Donation Services
- Blood Testing Services
- Health Screenings
- Compensation for Donations
- Initial Intake Process for New Donors
- Follow-up Testing and Results Notification
📍 Where can you find BioLife Plasma Services - branch in Orlando, 8421 S John Young Pkwy #100?
BioLife Plasma Services, located at 8421 S John Young Pkwy #100, Orlando, FL, provides a facility for plasma donation and aims to educate donors on the process. Visitors appreciate the knowledge and support offered by some staff members, creating a friendly atmosphere for first-time donors. They often highlight the attentiveness of individuals like Claire at the front desk, who exemplifies patience and care when interacting with clients.
However, the center has faced criticism regarding wait times and staffing levels. Donors have reported extended waits, sometimes exceeding two hours, despite having appointments. Concerns about understaffing have been voiced, as service speed may be impacted, leading to varied experiences among donors. It’s advisable for prospective donors to prepare for a potentially lengthy visit.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| Closed | 9 AM–7 PM | 9 AM–7 PM | 9 AM–7 PM | 9 AM–6 PM | 7 AM–3 PM | 7 AM–3 PM |
📢 What do customers say about BioLife Plasma Services - branch in Orlando, 8421 S John Young Pkwy #100?
 Good Points |  Complaints |
|---|---|
| Knowledgeable and friendly staff, particularly Alex the nurse and Claire at the front desk, who provide excellent communication and support. | Long wait times, often exceeding 50 minutes, even with appointments, leading to frustration among donors. |
| Clean facility with a welcoming atmosphere. | Inconsistent service quality, with reports of unprofessional behavior from some staff members. |
| Patients report feeling cared for and not like a bother when asking questions. | Issues with communication regarding test results and follow-up, causing confusion and dissatisfaction. |
| Some staff members demonstrate patience and positivity, especially in handling difficult situations. | Concerns about the handling of personal information and unnecessary scrutiny of documents. |
| The process is well-explained for first-time donors, making them feel informed and comfortable. | Understaffing leading to delays and a chaotic environment, with some donors feeling neglected. |