BioLife Plasma Services - branch in Orem, 168 E University Pkwy
What services can you find at BioLife Plasma Services - branch in Orem, 168 E University Pkwy?
- Plasma Donation
- Health Screenings
- Compensation for Donations
- Referral Bonuses
- Nutritional Guidance for Donors
- Appointment Scheduling
📍 Where can you find BioLife Plasma Services - branch in Orem, 168 E University Pkwy?
BioLife Plasma Services, located at 168 E University Pkwy, Orem, UT 84058, offers a space for individuals interested in donating plasma. Visitors have described the staff as kind and helpful, with several noting positive experiences, particularly for first-time donors who appreciate the guidance through the process. The environment is generally warm, and many employees are praised for their engaging and supportive interactions.
However, some guests have expressed concerns about sanitation practices and wait times, suggesting that improvements in communication and staffing could enhance the overall experience. While some find the location convenient, they caution future donors to be prepared for longer waits during peak times, especially given its proximity to local universities.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| Closed | 9 AM–7 PM | 9 AM–7 PM | 9 AM–7 PM | 9 AM–6 PM | 7 AM–3 PM | 7 AM–3 PM |
📢 What do customers say about BioLife Plasma Services - branch in Orem, 168 E University Pkwy?
 Good Points |  Complaints |
|---|---|
| Friendly and helpful staff who make donors feel comfortable and informed. | Concerns about safety and hygiene practices, such as not changing gloves between donors and not sanitizing equipment. |
| Positive experiences reported by first-time donors, with staff providing guidance throughout the process. | Incompetent staff reported by some donors, leading to confusion and delays in the donation process. |
| Some staff members, like Lyn, are noted for their exceptional care and attention to donors' needs. | Long wait times due to overbooking and insufficient staff, especially during peak hours. |
| The environment is described as welcoming, with staff who seem to enjoy their work and helping others. | Poor communication regarding appointment policies and changes in compensation after the first month. |
| Many donors report being treated well and having successful donations, even with tricky veins. | Strict adherence to appointment times, with reports of refusal to accommodate late arrivals even when the center is not busy. |