CSL Plasma - branch in Ocala, 2800 SW 24th Ave Space 401
What services can you find at CSL Plasma - branch in Ocala, 2800 SW 24th Ave Space 401?
- Plasma Donation Services
- Health Screening and Testing
- Compensation for Donors
- Training Programs for New Employees
- Phlebotomy Services
- Plasma Collection and Processing
📍 Where can you find CSL Plasma - branch in Ocala, 2800 SW 24th Ave Space 401?
CSL Plasma in Ocala, Florida, is a dedicated plasma donation center located at 2800 SW 24th Ave Space 401. Known for its friendly staff, many patrons have praised team members like Makaela for their outstanding customer service and politeness. The facility maintains a clean and organized environment, aiming to provide support and training to new employees to enhance the donor experience.
However, visitors have expressed concerns about long wait times, often exceeding several hours. While the staff's efforts to assist donors are commendable, the heavy foot traffic and operational adjustments have led to frustrations regarding efficiency. As the center continues to improve its services, many hope for a streamlined donation process to make the experience more convenient for all.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–3 PM | 7 AM–3 PM |
📢 What do customers say about CSL Plasma - branch in Ocala, 2800 SW 24th Ave Space 401?
 Good Points |  Complaints |
|---|---|
| Great customer service from staff, especially Makaela, who is polite and attentive. | Long wait times, often exceeding two hours, making the donation process frustrating. |
| Clean and organized facility. | Inconsistent availability of machines, leading to extended wait times for donors. |
| Knowledgeable phlebotomists who are skilled at finding veins, even for hard sticks. | Poor communication during waiting periods, with no updates provided to donors. |
| Friendly and caring staff members who create a welcoming atmosphere. | Instances of rude behavior from some staff members, leading to negative experiences. |
| Positive experiences with individual staff members like Sandy, Tracy, Melissa, Liz, and Krupa. | High turnover rate among staff, which may affect service consistency. |
| Efforts to improve the facility with new machines, despite current issues. | Recent changes have made the donation process less efficient than in the past. |