| Friendly and chatty staff who make the donation process comfortable | Understaffed, leading to longer wait times and slower service |
| Great pay for donations, with increasing amounts for frequent visits | Lack of communication among staff, causing frustration |
| Fast and efficient service during some visits | Unorganized screening process with only one screener available |
| Professional and pleasant technicians | Inconsistent experiences, with some visits taking over 2 hours |
| Utilization of the OctaApp for pre-visit questionnaire, reducing wait time | Issues with staff professionalism and productivity |
| Positive experiences reported by long-time donors | Problems with staff training and knowledge, particularly for new patients |
| Referral bonuses for bringing in new donors | Physical discomfort for some donors due to standing during the questionnaire process |
Good Points 
Complaints