CSL Plasma - branch in Newark, 79 Marrows Rd
What services can you find at CSL Plasma - branch in Newark, 79 Marrows Rd?
- Plasma Donation
- Compensation for Plasma Donation
- Health Screenings
- Phlebotomy Services
- Referral Bonuses
- Loyalty Programs
📍 Where can you find CSL Plasma - branch in Newark, 79 Marrows Rd?
CSL Plasma, located at 79 Marrows Rd, Newark, DE 19713, is a community-focused plasma donation center offering a welcoming atmosphere for potential donors. The friendly staff is trained to handle various donor needs, particularly when it comes to difficult veins. First-time visitors often find the security guard and team members helpful in navigating the process, ensuring a more pleasant experience.
Despite its strengths, some patrons have reported increased wait times due to staffing challenges, with longer lines observed throughout the week. While many appreciate the friendliness of the staff, there are calls for improvements in management and maintenance, particularly concerning cleanliness and workflow efficiency. Regular donors note that consistency in staff is key to maintaining a positive experience at CSL Plasma.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–3 PM | Closed |
📢 What do customers say about CSL Plasma - branch in Newark, 79 Marrows Rd?
 Good Points |  Complaints |
|---|---|
| Friendly and helpful staff, creating a welcoming atmosphere for donors. | Long wait times have increased significantly, often exceeding two hours, causing frustration among donors. |
| Some staff members are highly skilled, particularly in handling difficult veins, leading to successful donations. | Frequent understaffing issues lead to a chaotic environment and slow service, impacting donor experience. |
| The security guard is proactive in assisting and directing donors, enhancing the overall experience. | Inconsistent quality of service, with some staff members not meeting professional standards, particularly in phlebotomy skills. |
| Positive experiences reported with specific staff members, such as Justin and Oriane, who are praised for their professionalism and care. | Facilities, including bathrooms and donation rooms, require cleaning and maintenance to improve hygiene and comfort. |
| Initial visits were pleasant, indicating potential for good service when staffing levels are adequate. | Recent loss of skilled phlebotomists has negatively affected the overall efficiency and atmosphere of the center. |