BioLife Plasma Services - branch in Newark, 1319 Churchmans Rd
What services can you find at BioLife Plasma Services - branch in Newark, 1319 Churchmans Rd?
- Plasma Donation Services
- Health Screenings for Donors
- Compensation for Plasma Donations
- Referral Programs for New Donors
- Flexible Appointment Scheduling
- On-site Medical Staff for Assistance
📍 Where can you find BioLife Plasma Services - branch in Newark, 1319 Churchmans Rd?
BioLife Plasma Services, located at 1319 Churchmans Rd, Newark, DE 19713, is a plasma donation center known for its well-organized and clean facility. Many donors appreciate the friendly and professional demeanor of the staff, who work diligently even during busy hours. The atmosphere is welcoming, making the donation process comfortable and straightforward. Most visitors report minimal wait times, with staff prioritizing customer care and attention.
However, some feedback indicates concerns regarding staffing levels and appointment management. Donors have expressed frustrations about longer-than-expected wait times and communication issues during busy periods. While some staff members are noted for their exceptional customer service skills, there have been instances where the experience fell short of expectations. This has led to calls for improved management and staffing to enhance overall service and donor satisfaction.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| Closed | 9 AM–7 PM | 9 AM–7 PM | 9 AM–7 PM | 9 AM–5 PM | 7 AM–3 PM | Closed |
📢 What do customers say about BioLife Plasma Services - branch in Newark, 1319 Churchmans Rd?
 Good Points |  Complaints |
|---|---|
| Well-staffed, organized, and clean facility | Long wait times for check-in and medical examination |
| Friendly, courteous, and professional staff | Poor communication regarding donation policies |
| Minimal wait times for donations | Understaffed during peak appointment times |
| Staff members are knowledgeable and make the donation process easy | Inconsistent staff performance leading to issues with donations |
| Positive experiences with specific staff members like Rhonda and Tamyra | Recent decline in management and staffing quality |
| Overall welcoming and comfortable environment for donors | Payment amounts for donations are decreasing |
| Frustration with appointment cancellations and lack of urgency from some employees |