| Staff is courteous and professional, even in challenging situations. | The facility is reported to be dirty and poorly maintained. |
| Some staff members, like Lele, provide helpful and kind assistance to donors. | Staff members are often perceived as unprofessional and disengaged, with complaints about gossiping and phone use during work hours. |
| The donation experience can be pleasant when interacting with the RN's. | Long wait times due to staff inefficiency and lack of organization. |
| The center has received positive feedback for addressing complaints and improving service after communication with management. | Some employees are described as rude and short-tempered, leading to negative interactions with donors. |
| Incompetence among staff has been highlighted, with specific complaints about mismanagement and poor customer service. |
Good Points 
Complaints