CSL Plasma - branch in Jacksonville, 5000-12 Norwood Ave
📍 Where can you find CSL Plasma - branch in Jacksonville, 5000-12 Norwood Ave?
CSL Plasma located at 5000-12 Norwood Ave, Jacksonville, FL 32208 offers a venue for individuals looking to sell plasma. While the facility serves a high volume of donors daily, many patrons express concerns regarding the wait times, often spanning 1 to 4 hours. The organization of operations has faced criticism, with some donors suggesting that improvements in management and staffing could enhance the overall experience.
Despite the challenges, some visitors have reported positive experiences with friendly interactions and the opportunity to engage with fellow donors. The center operates throughout the week, with varied hours on weekends. It's essential for potential donors to be prepared for possible wait times and to consider exploring alternative locations for plasma donation if time is a constraint.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 6 AM–6 PM | 6 AM–6 PM | 6 AM–6 PM | 6 AM–6 PM | 6 AM–6 PM | 7 AM–3 PM | 7 AM–3 PM |
📢 What do customers say about CSL Plasma - branch in Jacksonville, 5000-12 Norwood Ave?
 Good Points |  Complaints |
|---|---|
| Some staff members are friendly and understanding, providing a positive interaction during long wait times. | Long wait times, often exceeding 2-4 hours, especially for returning donors, leading to frustration. |
| The facility manager is noted to be nice and responsive to complaints, showing a willingness to improve the situation. | Staff professionalism is lacking, with reports of rude behavior and poor customer service. |
| Meeting other donors in line can lead to enjoyable conversations and a sense of community. | Disorganization in operations, including inconsistent opening times and inadequate staffing during peak hours. |
| The center is open seven days a week, providing flexibility for donors to visit at their convenience. | Inadequate use of available space, with only a fraction of beds being utilized, contributing to longer wait times. |
| Concerns about hygiene and safety practices, including not changing gloves and allowing donors to wait outside after vitals are checked. |