CSL Plasma - branch in Indianapolis, 2029 W Washington St

Phone

What services can you find at CSL Plasma - branch in Indianapolis, 2029 W Washington St?

  • Plasma Donation
  • Compensation for Plasma Donation
  • Health Screenings
  • Referral Programs for New Donors
  • Plasma Donation Education
  • Flexible Donation Hours

📍 Where can you find CSL Plasma - branch in Indianapolis, 2029 W Washington St?

CSL Plasma, located at 2029 W Washington St, Indianapolis, IN 46222, is a center dedicated to plasma donation on the Near Westside. The center operates on Monday to Friday from 7 AM to 6 PM and Saturday from 8 AM to 4 PM, while remaining closed on Sundays. Visitors have shared varied experiences, noting that the staff can be both friendly and professional, contributing to a supportive environment for first-time donors.

However, some patrons have expressed concerns about the organization and wait times, highlighting that initial processing can be lengthy due to staffing issues. Despite these challenges, there have been recent improvements acknowledged by the management, indicating a commitment to enhancing the donor experience. Overall, CSL Plasma remains a key player in the local plasma donation community.

Schedules:
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
7 AM–6 PM 7 AM–6 PM 7 AM–6 PM 7 AM–6 PM 7 AM–6 PM 8 AM–4 PM Closed

📢 What do customers say about CSL Plasma - branch in Indianapolis, 2029 W Washington St?

Positive reviews icon Good Points Negative reviews icon Complaints
Friendly and patient staff who provide genuine care during the donation process. Long wait times for initial processing and to see a nurse, often exceeding an hour.
Improvements have been made in management responsiveness to patient concerns. Inconsistent communication and misinformation regarding donor eligibility and deferrals.
Some staff members, like Amber, are noted for their skill and professionalism in the donation process. Unprofessional behavior from management, including inappropriate questioning of personal relationships.
Positive experiences reported by first-time donors, especially regarding comfort and education. Reports of staff lying about vital signs to cover mistakes, leading to unnecessary medical visits.
The clinic has made efforts to streamline the donation process by adding more Vitals techs. Concerns about the safety of personal information and arbitrary deferrals without clear explanations.