Grifols Biomat USA - Plasma Donation Center - branch in Fort Myers, 4391 Colonial Blvd

📍 Where can you find Grifols Biomat USA - Plasma Donation Center - branch in Fort Myers, 4391 Colonial Blvd?

Grifols Biomat USA - Plasma Donation Center in Fort Myers, Florida, provides an option for individuals seeking to donate plasma. Located at 4391 Colonial Blvd, the center offers flexible hours throughout the week, operating Monday to Friday from 8 AM to 6 PM and reduced hours on the weekends. While some donors express gratitude for the financial assistance plasma donation can provide, experiences at the center vary, indicating areas for improvement in organization and staff communication.

Feedback highlights mixed interactions with staff members, where some are praised for their professionalism and caring demeanor, while others have faced challenges regarding treatment and wait times. Many donors appreciate the increased efficiency compared to previous visits, but concerns remain regarding the flow of the donation process and the need for better management of appointments and walk-ins. Overall, Grifols Biomat USA aims to serve the community while continually addressing feedback to enhance donor experiences.

Schedules:

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
8 AM–6 PM	8 AM–6 PM	8 AM–6 PM	8 AM–6 PM	8 AM–6 PM	8 AM–2 PM	8 AM–2 PM

📢 What do customers say about Grifols Biomat USA - Plasma Donation Center - branch in Fort Myers, 4391 Colonial Blvd?

Good Points	Complaints
Friendly and caring staff members like Rebecca, Derrick, Katherine, and Umma who provide excellent service and make donors feel valued.	Frequent issues with the appointment system and check-in process, leading to significant wait times of over 3 hours even with scheduled appointments.
The facility is clean, well-organized, and has a comfortable waiting area for donors.	Inconsistent and often poor treatment from some staff members, leading to feelings of discrimination and disrespect among donors.
Improvements in efficiency have been noted over the past year, leading to shorter wait times and better overall experiences for donors.	Recent changes in policies and procedures have not been communicated effectively, causing confusion and frustration for both staff and donors.
Many staff members are dedicated to ensuring donor safety and comfort, setting a high standard for service.	Reports of staff arguing and a lack of organization during busy times, resulting in donors being overlooked or treated unfairly.
The center has plenty of staffing, reducing the likelihood of long lines and wait times.	Low pay for staff, leading to high stress levels and negative interactions with donors.