CSL Plasma - branch in Decatur, 1021 N Water St

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What services can you find at CSL Plasma - branch in Decatur, 1021 N Water St?

  • Plasma Donation Services
  • New Donor Registration Assistance
  • Health Screening and Testing
  • Compensation for Plasma Donations
  • Hydration Guidance for Donors
  • Access to Clean Facilities

📍 Where can you find CSL Plasma - branch in Decatur, 1021 N Water St?

At CSL Plasma in Decatur, located at 1021 N Water St, donors can expect a mix of experiences. While some patrons appreciate the friendly and professional demeanor of several staff members, like Tonya and Tiyana, others have raised concerns about unprofessional behavior from certain phlebotomists. The center has varied operational hours during the week, generally opening 7 AM to 7 PM from Monday to Friday and 9 AM to 3 PM on Saturdays, with Sundays closed.

Customers have noted the importance of patience due to occasional staffing shortages, which can impact wait times. Many find the atmosphere welcoming and the facilities, including restrooms, well-maintained. However, it’s essential for potential donors to be aware of mixed experiences surrounding service efficiency and staff attentiveness.

Schedules:
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
7 AM–7 PM 7 AM–7 PM 7 AM–7 PM 7 AM–7 PM 7 AM–7 PM 9 AM–3 PM Closed

📢 What do customers say about CSL Plasma - branch in Decatur, 1021 N Water St?

Positive reviews icon Good Points Negative reviews icon Complaints
Professional and kind staff, especially Tiyana and Tonya, who are noted for their respectful and caring demeanor. Inconsistent closing times, with reports of doors being locked early despite posted hours.
Clean facilities and bathrooms, contributing to a positive environment for donors. Unprofessional behavior from some phlebotomists, including disrespectful comments and lack of proper training.
Quick service with carefulness, making the donation process efficient and comfortable. Poor management and organization, leading to long wait times and unaddressed donor needs.
Long-term donors appreciate the center and its improvements, such as the anticipated new machine. Negative experiences reported regarding treatment after donation, with donors feeling disrespected and rushed.
Staff friendliness is frequently mentioned, creating a welcoming atmosphere. Staff distractions, such as personal phone calls, impacting service quality and donor experience.