Grifols Biomat USA - Plasma Donation Center - branch in Dallas, 2580 Gus Thomasson Rd
What services can you find at Grifols Biomat USA - Plasma Donation Center - branch in Dallas, 2580 Gus Thomasson Rd?
- Plasma Donation Services
- Express Kiosk for Check-In
- Appointment Scheduling via Grifols Donor Hub App
- Pre-Donation Health Screening
- Compensation for Plasma Donations
- Post-Donation Refreshments
📍 Where can you find Grifols Biomat USA - Plasma Donation Center - branch in Dallas, 2580 Gus Thomasson Rd?
Grifols Biomat USA in Casa View, Dallas, offers a convenient location for individuals looking to donate plasma for compensation. The center’s staff strive to make the donation process as comfortable as possible, providing amenities like appointment scheduling and express kiosks to enhance the experience. However, visitors have noted variances in service quality and communication regarding policies, particularly when it comes to appointment timing.
While many donors appreciate the assistance from attentive team members, some reviews highlight inefficiencies and long wait times during peak hours. Suggestions for improvement have surfaced, including better communication about appointment policies and enhanced staff training. Overall, those considering plasma donation can expect a generally friendly environment at this facility.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 8 AM–3 PM | 8 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–3 PM | 7 AM–3 PM |
📢 What do customers say about Grifols Biomat USA - Plasma Donation Center - branch in Dallas, 2580 Gus Thomasson Rd?
 Good Points |  Complaints |
|---|---|
| Outstanding service from staff, particularly Randy, who is professional and friendly. | Management, particularly Saba, has received complaints regarding unprofessional conduct and favoritism. |
| Thorough explanation of the donation process, making donors feel comfortable and informed. | Staff has been reported to be slow, leading to long wait times for donors. |
| Convenient appointment setting and express kiosk feature in the Grifols donor hub app. | Inconsistent communication about appointment policies, leading to confusion for donors. |
| Typically no issues with re-sticking during donation. | Nursing staff have been criticized for providing inaccurate medical advice and using outdated equipment. |
| Payment for donations is received without problems. | Unprofessional behavior and use of profanity by some staff members, creating a negative atmosphere. |
| Great staff with minimal wait times reported by some donors. | Difficulty in reaching staff by phone for inquiries. |