Vitalant Blood Donation- Crystal Lake

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What services can you find at Vitalant Blood Donation- Crystal Lake?

  • Plasma Donation
  • Whole Blood Donation
  • Platelet Donation
  • COVID-19 Antibody Plasma Donation
  • Blood Drive Coordination
  • Ice Cream Vouchers for Donors

📍 Where can you find Vitalant Blood Donation- Crystal Lake?

Vitalant Blood Donation in Crystal Lake is dedicated to providing a welcoming atmosphere for plasma donors. Located at 5150 Northwest Hwy, the facility is noted for its cleanliness and the team’s commitment to maintaining high standards of hygiene. Staff members like Maria, Monica, Ayleen, and Dani are frequently highlighted for their friendliness and teamwork, ensuring that donors feel comfortable and cared for during their visit.

Operating hours vary throughout the week, with convenient times on Fridays, Saturdays, and Sundays to accommodate different schedules. While experiences can vary, many patrons appreciate the compassionate service and clear communication offered by the staff. However, some have expressed frustration with persistent automated phone calls regarding donation requests, suggesting that future donors be cautious when sharing personal information.

Schedules:
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
10 AM–7 PM 12–7 PM 9:30 AM–4:30 PM 9:30 AM–4:30 PM 7 AM–1:30 PM 7 AM–1:30 PM 7 AM–3 PM

📢 What do customers say about Vitalant Blood Donation- Crystal Lake?

Positive reviews icon Good Points Negative reviews icon Complaints
Friendly and caring staff who show great teamwork and professionalism. Frequent complaints about automated spam calls after donating, leading to frustration among former donors.
Clean and well-maintained facility, with staff regularly cleaning and ensuring hygiene. Inconsistent experiences with staff skill levels, with reports of missed veins and improper needle insertion.
Positive experiences reported by frequent donors, highlighting excellent communication and support from staff members like Monica. Negative interactions reported with some staff members, leading to discomfort and dissatisfaction.
Quick and efficient donation process for some donors, with staff attentive to comfort and pain management. Poor communication regarding appointment management and acknowledgment of donors' presence, causing frustration during visits.