| Caring and attentive staff who ensure donors are comfortable and well-informed during the donation process. | Inconsistent appointment system leading to unpredictable wait times, often exceeding two hours. |
| Some staff members, like Cass, are knowledgeable and provide thorough explanations about the donation process. | Understaffed on certain days, resulting in long lines and delays in the donation process. |
| Positive experiences reported with specific staff members, such as Nina and Audrey, who are respectful and professional. | Sanitation issues reported, with concerns about cleanliness and organization within the facility. |
| The facility has a welcoming atmosphere with friendly greetings from the staff. | Allegations of racial profiling and unprofessional behavior from some staff members, leading to a negative experience for certain donors. |
| Frequent equipment malfunctions causing additional delays and discomfort for donors. |
Good Points 
Complaints