Octapharma Plasma - branch in Columbia, 10 Gateway Corners Park Ste 100

What services can you find at Octapharma Plasma - branch in Columbia, 10 Gateway Corners Park Ste 100?

Plasma Donation Services
Health Screenings and Physicals
Plasma Donation Tracking via Octapharma App
Referral Programs for Donors
Promotional Offers for Donors
Management of Donor Health Concerns

📍 Where can you find Octapharma Plasma - branch in Columbia, 10 Gateway Corners Park Ste 100?

Octapharma Plasma Center, located at 10 Gateway Corners Park Ste 100 in Columbia, SC, is a welcoming facility dedicated to providing a positive plasma donation experience. The staff is known for their professionalism and friendly demeanor, with team members like Jacena and Adrienne standing out for their exceptional customer service. Donors appreciate the efficient check-in process and the easy-to-use Octapharma app, which helps streamline visits and provide important health information.

While many donors share positive experiences and commend the skilled phlebotomists, some feedback suggests inconsistencies in service, especially regarding management and staff accountability. Overall, Octapharma Plasma aims to create a respectful environment, ensuring that each donor feels valued and cared for during their visit.

Schedules:

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
6 AM–6 PM	6 AM–6 PM	6 AM–6 PM	6 AM–6 PM	6 AM–6 PM	6 AM–6 PM	6 AM–6 PM

📢 What do customers say about Octapharma Plasma - branch in Columbia, 10 Gateway Corners Park Ste 100?

Good Points	Complaints
Friendly and professional staff, particularly Jonny and Jacena, who provide excellent care and service.	Instances of poor professionalism and carelessness from some staff members, leading to negative experiences for donors.
The Octapharma app significantly reduces wait times and offers useful features for donors.	Concerns about privacy violations, including mixing up donor files and revealing sensitive medical information.
Management, especially Justin, is responsive to concerns and maintains a high level of professionalism.	Inconsistent quality of care, with some inexperienced staff causing bruising and discomfort during donations.
The center is clean and well-organized, creating a positive environment for donors.	Management has been criticized for not taking accountability for mistakes and placing blame on donors instead.
Many donors report positive experiences, especially first-time donors, who feel welcomed and cared for.	Reports of favoritism and unprofessional behavior among staff, including excessive phone use during busy times.