CSL Plasma - branch in Chicago, 4610 W Diversey Ave

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What services can you find at CSL Plasma - branch in Chicago, 4610 W Diversey Ave?

  • Plasma Donation
  • New Donor Orientation
  • Health Screenings
  • Compensation for Donations
  • Plasma Separation Process
  • On-site Medical Staff

📍 Where can you find CSL Plasma - branch in Chicago, 4610 W Diversey Ave?

CSL Plasma, located at 4610 W Diversey Ave, Chicago, IL 60639, is a plasma donation center in the Kelvyn Park neighborhood. This facility offers a friendly environment with staff described as both knowledgeable and kind. Donors often report relatively quick wait times, typically under two hours, even during busier periods. The center is noted for its cleanliness, and many appreciate the supportive atmosphere fostered by the staff.

However, some donors have expressed concerns about management practices, mentioning that equipment issues and under-staffing can lead to longer waits and a chaotic experience. While individual team members receive high praise for their professionalism and customer service, it is suggested that improvements in management and resources could enhance the overall donor experience.

Schedules:
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Closed 9 AM–6 PM 9 AM–6 PM 9 AM–6 PM 9 AM–6 PM 9 AM–6 PM Closed

📢 What do customers say about CSL Plasma - branch in Chicago, 4610 W Diversey Ave?

Positive reviews icon Good Points Negative reviews icon Complaints
Fast wait times, usually two hours or less, even during busy periods. Management is perceived as arrogant and condescending, leading to dissatisfaction among donors.
Staff is informative, kind, and respectful, creating a positive atmosphere. Only a limited number of machines are operational, causing long wait times of up to four hours.
The center is clean and well-maintained, contributing to a good experience. Staffing issues result in being understaffed, leading to delays and inefficiencies.
Some staff members, like Brittany, Deanna W., and Kate, receive high praise for their customer service and professionalism. Some staff members lack proper training, resulting in poor experiences, such as hematomas from needle insertion.
The center manager, Christian, is approachable and treats everyone equally. There are complaints about biased treatment from certain staff members, leading to frustration for new donors.