CSL Plasma - branch in Austin, 1800 E Parmer Ln

What services can you find at CSL Plasma - branch in Austin, 1800 E Parmer Ln?

  • Plasma Donation Services
  • Platelet Donation Services
  • New Donor Intake Process
  • Health Screening and Vital Checks
  • Compensation for Donors
  • Referral Programs for New Donors

📍 Where can you find CSL Plasma - branch in Austin, 1800 E Parmer Ln?

CSL Plasma, located at 1800 E Parmer Ln, Austin, TX, offers an opportunity for individuals to donate plasma for monetary compensation. The facility aims to maintain a clean and welcoming environment, with staff members who are generally described as polite and knowledgeable. New donors may experience longer wait times, particularly during busy hours, but many find the staff to be friendly despite challenges related to understaffing.

While some visitors report efficient intakes and overall pleasant experiences, others express concerns about long wait times and operational inconsistencies. The introduction of new equipment has led to mixed reviews, as delays and issues with donor processes have been reported. Potential donors are encouraged to plan ahead and consider visiting during less busy hours to enhance their experience.

Schedules:
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
7 AM–6:30 PM 7 AM–6:30 PM 7 AM–6:30 PM 7 AM–6:30 PM 7 AM–6:30 PM 8 AM–4 PM Closed

📢 What do customers say about CSL Plasma - branch in Austin, 1800 E Parmer Ln?

Positive reviews icon Good Points Negative reviews icon Complaints
Clean and well-maintained facilities Long wait times for donations
Polite and knowledgeable staff Severely understaffed leading to delays
Pleasant intake experience with staff like Julia Inconsistent hours and opening times
Some donors report good experiences and willingness to return Issues with new machines causing complications
Helpful call center support Poor handling of mistakes and deferrals
Staff attitude perceived as dismissive
Frequent complaints about the donation process taking too long