BioLife Plasma Services - branch in Austin, 14415 Owen-Tech Blvd
What services can you find at BioLife Plasma Services - branch in Austin, 14415 Owen-Tech Blvd?
- Plasma Donation Services
- Health Screening and Vital Checks
- Compensation for Donors
- On-site Medical Assistance
- Appointment Scheduling
- Blood Testing and Analysis
📍 Where can you find BioLife Plasma Services - branch in Austin, 14415 Owen-Tech Blvd?
BioLife Plasma Services, located at 14415 Owen-Tech Blvd, Austin, TX, offers a welcoming environment for plasma donation. The friendly staff strives to provide attentive care, ensuring donors feel comfortable throughout the process. Many patrons appreciate the professionalism and kindness exhibited by the team, with events like recent donations being described as a smooth experience.
However, some visitors have noted fluctuations in service quality, particularly during busy times, leading to longer wait times before appointments. Feedback indicates that certain staff interactions could benefit from improved customer service training. Overall, BioLife aims to serve the community while continuing to refine donor experiences.
Schedules:
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|
| 6 AM–7:30 PM | 6 AM–8 PM | 6 AM–8 PM | 6 AM–8 PM | 6 AM–7:30 PM | 7 AM–6 PM | 7 AM–3 PM |
📢 What do customers say about BioLife Plasma Services - branch in Austin, 14415 Owen-Tech Blvd?
 Good Points |  Complaints |
|---|---|
| Friendly and caring staff who provide excellent customer service | Recent incidents of poor hygiene and lack of assistance during emergencies |
| Technicians are gentle and attentive during the donation process | Inconsistent customer service experiences, with some staff displaying negative attitudes |
| Efficient handling of high volume of donors | Long wait times, especially on weekends |
| Positive experiences reported by multiple donors | Lack of timely communication regarding appointment cancellations |
| Staff members like Beth and Chris are highlighted for their kindness and professionalism | Issues with follow-up and response to complaints |