CSL Plasma - branch in Augusta, 3459 Peach Orchard Rd

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📍 Where can you find CSL Plasma - branch in Augusta, 3459 Peach Orchard Rd?

CSL Plasma, located at 3459 Peach Orchard Rd, Augusta, GA 30906, offers a dedicated environment for plasma donations. They strive to ensure that donors feel comfortable and safe during the process. While some recent visitors have expressed concerns about long wait times and occasional staff attitudes, others have praised the professionalism and efforts of individual team members who work diligently to assist donors quickly.

The center operates with regular hours, allowing donations from Monday to Friday, 7 AM to 7 PM, and on Saturdays, 7 AM to 3 PM. While experiences may vary, several customers acknowledge the hard work of standout staff members who contribute positively to the overall atmosphere. With continuous feedback, CSL Plasma aims to enhance the donation experience for everyone.

Schedules:
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
7 AM–7 PM 7 AM–7 PM 7 AM–7 PM 7 AM–7 PM 7 AM–7 PM 7 AM–3 PM Closed

📢 What do customers say about CSL Plasma - branch in Augusta, 3459 Peach Orchard Rd?

Positive reviews icon Good Points Negative reviews icon Complaints
Friendly and hardworking staff who try to process donations quickly. Long wait times, often up to four hours, leading to frustration among donors.
Professional environment that makes donors feel comfortable. Inconsistent staff attitudes, with some employees being rude or unhelpful.
Some staff members, like Mrs. Jasmine and Mrs. Jameela, are praised for their compassion and excellent customer service skills. Issues with staff competency, particularly in handling blood draws, leading to painful experiences for donors.
Snacks and water provided during long wait times. Poor communication regarding staffing and operational hours, causing inconvenience for donors who travel long distances.
Some employees, like Malcom, are recognized for their positive attitude and great work. Difficulty in addressing complaints about staff behavior, with management often siding with employees.